Frequently Asked Questions

Visit Us Today!

Conveniently situated at 1/47 Burrum St, Burrum Heads, our office is easily accessible for all your real estate needs. Whether you're a local resident or visiting the area, we welcome you to stop by and discover the exceptional service and expertise that Burrum Heads Accommodation Centre has to offer. Our prime location in the heart of Burrum Heads ensures that you can easily reach us to discuss your holiday accommodation, property sales, or management requirements. Drop in today and let us assist you in making your real estate dreams a reality!

Key Collection Information

For your convenience, key collection procedures vary based on the location of your booked property:

Properties in Burrum Heads:

  • Keys for properties located in Burrum Heads can be collected from our office, Property Central Burrum Heads, situated at 1/47 Burrum St, Burrum Heads. Our friendly staff will be delighted to assist you during our office hours.

Properties in Toogoom, Pacific Haven, Dundowran Beach, and Hervey Bay:

  • For properties in Toogoom, Pacific Haven, Dundowran Beach, and Hervey Bay, you will receive an email and text message on your arrival day containing a unique access code. This code will grant you access to a lockbox located either on the property premises or at our office.

Important Reminders:

  • Check-in time is scheduled for 2:00 pm. However, if the property is available, we may accommodate early check-ins upon request.
  • To inquire about the possibility of an early check-in, please contact our office at least one day prior to your arrival.
  • Please note that while we strive to accommodate early check-ins, when possible, we cannot guarantee availability.

For any further queries or assistance, feel free to reach out to our office. We look forward to ensuring a smooth and enjoyable stay for you!

Tailored Tariffs for Every Season

At Burrum Heads Accommodation Centre, we understand that each season brings its own unique charm and demand. That's why we offer flexible tariff changes throughout the year, ensuring that your holiday experience is not only memorable but also affordable. Here's a breakdown of our seasonal tariff schedule:

High Season:

  • Experience the peak of excitement during the April (Easter) school holidays and Christmas holidays.
  • Revel in the festive atmosphere and book your holiday accommodations during these bustling periods.
  • Our high season rates reflect the increased demand and vibrant energy of these celebrated times.

Mid Season:

  • Enjoy the perfect balance of comfort and activity during the June/July, September/October school holidays, and the first and last weeks of December/January school holidays.
  • These mid-season dates offer ideal opportunities for family getaways and adventures.
  • Our tariffs during mid-season strike the perfect balance between value and convenience, ensuring you make the most of your holiday experience.

Low Season:

  • For those seeking tranquility and relaxation, our low season tariffs are available for all other dates.
  • Escape the crowds and immerse yourself in the serene beauty of Burrum Heads, Toogoom, and Hervey Bay.
  • Take advantage of our competitive rates during low season, making it the perfect time for a peaceful retreat.

At Burrum Heads Accommodation Centre, we believe that everyone deserves a memorable holiday experience tailored to their preferences and budget. Our flexible tariff changes ensure that whether you're seeking adventure, relaxation, or celebration, there's always an option that suits your needs. Contact us today to discover the perfect accommodation for your next getaway, no matter the season.

Pet-Friendly Accommodations

Yes, we warmly welcome your furry companions to join you during your stay! We understand that pets are part of the family, which is why we offer a selection of pet-friendly properties where you can enjoy your holiday together. Here's what you need to know:

Pet Policy:

  • We have a number of pet-friendly properties available for your convenience.
  • Your beloved pets are welcome to stay with you; however, we kindly ask that dogs be toilet trained and refrain from accessing furniture or beds to maintain cleanliness and comfort for all guests.

Explore Pet-Friendly Properties:

For any additional inquiries regarding our pet-friendly accommodations or to make a booking, please don't hesitate to contact us. We look forward to welcoming you and your furry companions for a delightful stay!

Stay Connected Your Way

Looking for holiday homes with reliable Wi-Fi access? Look no further! At Accommodation Burrum Heads, we understand the importance of staying connected, even while on vacation. That's why we offer a selection of properties equipped with Wi-Fi. To explore our Wi-Fi equipped properties, simply click here: [Accommodation Burrum Heads Wi-Fi Properties](http://accommodationburrumheads.com.au/search/?amenities[]=wifi). Enjoy your getaway with both relaxation and connectivity!

While not all of our holiday homes come equipped with Wi-Fi, we understand the importance of staying connected during your travels. For properties without Wi-Fi, we recommend considering alternative options to ensure you have access to the internet throughout your stay. Here are some suggestions:

Travel Wi-Fi USB:

  • Bring along a travel Wi-Fi USB device to create your own personal Wi-Fi hotspot. These compact devices are easy to use and allow you to connect multiple devices to the internet wherever you go.

Hotspot Off Your Phones:

  • Utilise the hotspot feature on your smartphone to create a Wi-Fi network for your devices. Most modern smartphones offer this functionality, allowing you to share your mobile data with other devices such as laptops or tablets.

Is linen provided in my property?

Properties that include linen will have this information clearly stated in their respective advertised descriptions.

For properties where linen is not provided, please ensure to bring your own personal linen, including sheets, pillowcases, bath mats, bath towels, and tea towels. Our holiday properties are furnished with blankets/doonas, pillows, and protectors for your comfort. Additionally, we recommend bringing essentials such as soaps, dishwashing liquid, and toilet paper.

If you're unable to bring your own linen or don't want to use up valuable packing space, it can be hired through Property Central Burrum Heads, call our office to arrange 07 4129 5166.

Can I smoke at the property?

We maintain a strict non-smoking policy at all of our properties. Smoking is prohibited within the premises."

I need to cancel my booking; will I receive a refund?

As outlined in our booking Terms and Conditions 2.1.3.1:

For cancellations made by guests:

  • If the reservation is canceled more than 30 days prior to arrival, a cancellation fee of $250 will apply.
  • If the reservation is canceled within 30 days of arrival, all payments made are non-refundable unless the period is rebooked. Any refund will be pro rata unless the property is rebooked for all the dates of the original booking.

Please be aware that booking fees and card surcharges are non-refundable.

Exceptions may be considered on a case-by-case basis for genuine hardship or exceptional circumstances.

When do I receive my bond back?

Your bond will be refunded within 7 business days. We aim to process refunds promptly, often returning them sooner rather than later.

How can I pay?

Our preferred payment method is by card for its convenience and security. However, we also accept payment by direct deposit, or cheque.

What do I need to bring with me?

Because our properties are self-catering, we provide a starter kit of essentials to kickstart your stay. This includes one dishwashing powder, one dishwashing detergent, two bin bags, one laundry powder, one chux, and one sponge.

You'll need to bring your own amenities such as shampoo, conditioner, moisturizers, and common condiments like food, coffee, tea, salt, pepper, and oil.

One roll of toilet paper and one bar of soap are provided for each toilet and bathroom.

Please note that not all properties are equipped with a hairdryer.

If linen is provided, it will be explicitly stated in the property description. If not indicated, and you opt not to bring your own, sheets and towels can be hired at a reasonable price through our Property Central Burrum Heads call on 07 4129 5166.

Remember to bring your own pool towels if your property has a pool.

All properties are fully self-contained, including cutlery, plates, pots, and pans.

Can I hold a party/wedding at the property?

Unfortunately, parties and weddings are strictly prohibited at our holiday homes. However, there are many options around the Fraser Coast region to choose from for hosting events and celebrations."

Is there a maximum number of people that can stay at the properties?

Yes, there is a maximum number of people allowed to stay in each property. Please refer to the property advertisement to find out the specific maximum occupancy for each property."

What shall I do if something breaks during my stay?

If something breaks during your stay, please notify our agency immediately. You can reach us during business hours at 07 4129 5166. For emergencies that occur after hours, please call 0428 740 895."

Do I need travel insurance?

We strongly advise obtaining travel insurance for all your holiday bookings. It can provide essential coverage for personal injury, illness, employment changes, or unexpected weather conditions, ensuring peace of mind during your travels.

What is there to do in Burrum Heads ?

In Burrum Heads, there's no shortage of activities to enjoy in this serene fishing village. Here's a glimpse of what you can experience:

1. Boating and Fishing: With three boat ramps available, launch your boat for a day of fishing or cruising along the beautiful waters. If you don't have a boat, there are ample opportunities for safe swimming along the beach.

2. Beachside BBQ: Head to Lion's Park at the end of Burrum Street for a delightful beachside BBQ experience while watching the local fishermen on the shore.

3. Dining and Entertainment: Indulge in a delicious meal at Burrum Heads Hotel, where you can also try your luck at the pokies or TAB. Alternatively, enjoy a game of bowls at Burrum Heads Bowl Club.

4. Local Eateries: Craving fish and chips? Visit A Taste of Burrum on Burrum Street for a satisfying seaside meal.

5. Shopping: Explore local amenities such as Foodworks, which includes a post office, seafood, and bait & tackle. Additionally, discover a range of shops including a butcher, baker, book & gift store, and more. Don't miss Roz's Happy Place, offering gifts, clothing, jewelry, art classes, and meditation sessions.

6. Community Events: Keep an eye out for events at the Community Hall, which hosts activities like craft workshops, yoga sessions, bingo, and more.

Burrum Heads offers a tranquil retreat with plenty of opportunities for relaxation and enjoyment amidst its natural beauty and community offerings.

What is there to do in Hervey Bay?

Hervey Bay offers a plethora of attractions and experiences for visitors to enjoy. Here's a glimpse of what you can explore:

1. Whale Watching: Hervey Bay is renowned for its close encounters with humpback whales. Join a whale watching tour for an intimate experience with these magnificent creatures during their annual migration from July to November.

2. Golden Beaches: Stretching approximately 14 kilometers along the foreshore, Hervey Bay's golden beaches provide a safe haven for swimming and relaxation. With services and facilities conveniently located nearby, it's the perfect spot for families to unwind.

3. K'gari formally Fraser Island: As the gateway to K'Gari (Fraser Island), Hervey Bay offers easy access to the world's largest sand island. Explore its stunning natural beauty, including freshwater lakes, ancient rainforests, and pristine beaches.

4. Lady Elliot Island Eco Resort: Embark on a scenic plane trip to Lady Elliot Island Eco Resort, a coral cay renowned for its vibrant marine life and excellent snorkeling and diving opportunities.

5. Ex-HMAS Wreck Dive: Dive enthusiasts can explore the Ex-HMAS Brisbane, Australia's latest wreck dive site located near Hervey Bay. Discover the underwater world and marine biodiversity thriving around this sunken warship.

6. Cultural Experiences: Immerse yourself in the rich heritage of the region with a visit to Maryborough. Explore its Military & Colonial Museum, ANZAC Memorial in Queens Park, and vibrant Mural Trail. Don't miss the Maryborough Markets for fresh produce and the birthplace of Mary Poppins at the Story Bank.

7. Family-Friendly Attractions: Enjoy family-friendly beaches, indulge in delicious Hervey Bay Scallops, and soak up the relaxed atmosphere of this charming beachside town.

With its mild climate, natural beauty, and diverse range of activities, Hervey Bay offers something for everyone to enjoy during their visit to the Fraser Coast.

Here are the instructions for key return on checkout:

Burrum Heads:
Please return keys to our Property Central Burrum Heads office at 1/47 Burrum St, Burrum Heads. If you are checking out outside of our office hours, please return keys to the after-hours slot located on the left-hand side of our front door.

Toogoom & Pacific Haven:
These properties are fitted with lockboxes. Please return the keys to the lockbox on departure and scramble the code if applicable.

Here are the scheduled bin collection days for each area:

- Burrum Heads: Tuesday
- Toogoom: Friday
- Pacific Haven: Monday
- Dundowran Beach: Wednesday
- Pialba: Tuesday
- Torquay: Thursday
- Urangan: Friday
- Scarness: Thursday
- Point Vernon: Monday

Additionally, a reminder text will be sent to the mobile number provided on the booking the afternoon before bin collection day to remind you to place the bins out.

Here are the instructions for dealing with an empty BBQ gas bottle:

  • Burrum Heads: Take your empty BBQ gas bottle to Burrum Traders along with your holiday keys and swap your gas bottle there.
  • Toogoom: Take your empty BBQ gas bottle to the Toogoom Convenience Store. Provide the name of the holiday house and your name and swap your gas bottle.
  • Pacific Haven: Swap the bottle at a nearby service station and provide the receipt to our office for reimbursement.
  • Hervey Bay: Swap the bottle at a service station or gas place of your choice in Hervey Bay, then provide the receipt to our office for reimbursement.

What if my question isn't answer here?

If your question hasn't been answered here, please feel free to give us a call at 07 4129 5166. We're here to assist you with any further inquiries or concerns you may have.