2.1.3.2 Cancellation due to government restrictions on travel, positive COVID results, or mandatory quarantine due to close contact:

In the event of a cancellation due to government restrictions on travel, positive COVID results, or mandatory quarantine due to close contact, a credit voucher will be issued to the value of the original booking. This voucher will be valid for 12 months from the issue date. The original deposit will be held in trust and credited to the new booking. It's important to note that the credit must be used for the property that was originally booked.

Refunds will not be provided in these circumstances unless genuine hardship can be proven.